KPS, the new name for Envoy Digital

    We’re in the business of working with our customers to help them grow through enabling their digital transformation journeys. We’d love to help you too.

     

    e-commerce agency of the year 2019

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    KPS is trusted by fantastic organisations

    You’re in good hands

     

    0%+

    Many of our projects are rescued from other agencies

    150+

    Projects completed

    0+Years

    Many decade-long relationships with clients

    0Mins

    Priority 1 support response time

     

    50%

    Projects delivered on budget

    50%

    PCI-DSS compliant

    Commerce platform gap analysis

    Commerce platform gap analysis

    We work with our clients to uncover the commercial and operational opportunities with a class-leading platform such as Hybris and we build ROI-led business cases around this. We have a systematic and collaborative platform evaluation process based on a comprehensive set of criteria covering 8 key areas of consideration.

    E-commerce platform implementation

    SAP Hybris Commerce implementation

    Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement – we look to this in every aspect of our business.

    KPS has sustained investment in quality processes and vendor training & certification for our UK team

    User experience (UX) design

    User experience (UX) design

    We put users at the heart of every project. KPS’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.

    E-commerce support & maintenance

    E-commerce support & maintenance

    Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.

    This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.

    Managed hosting

    Managed hosting

    KPS provides a fully managed cloud-based SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners SAP, Rackspace, AWS and Google Cloud Platform.

    Your e-commerce platform performs in all situations without you giving it a seconds’ thought.

    Rescue & recovery

    Rescue & recovery

    Many clients have come to KPS having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we’ve become very good at managing the transition – around 50% of our clients are on-boarded. KPS has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.

    Get in touch to find out how service and quality should be done.

    InfoSec optimisation

    InfoSec optimisation

    We have the capability to put great emphasis on the security of the work we complete, from on-line retail sites to cash collection services for banks.

    KPS is PCI-DSS level 1 compliant and can follow ISO 27001 and OWASP security frameworks.

    Omni-channel enablement

    Omni-channel enablement

    We are alive to the reality that e-commerce is only one of many touch points you have with your customers. In collaboration with Marketing, ERP, EPoS and CRM partners, KPS is an omni-channel enabler, bridging the gaps between physical and digital experiences.

    We help our clients get more out of their omni-channel platforms to provide seamless in-store and on-line customer experiences.

    KPS go gold!

    As well as recognition of our Hybris capability, KPS can leverage a wealth of resources SAP exclusively provides to Gold partners to further enhance services.

     

    SAP Gold Partner logo