SAP Hybris Commerce implementation

Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement – we look to this in every aspect of our business.

KPS has sustained investment in quality processes and vendor training & certification for our UK team

User experience (UX) design

We put users at the heart of every project. KPS’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.

E-commerce support & maintenance

Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.

This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.

Managed hosting

KPS provides a fully managed cloud-based SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners SAP, Rackspace, AWS and Google Cloud Platform.

Your e-commerce platform performs in all situations without you giving it a seconds’ thought.

Rescue & recovery

Many clients have come to KPS having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we’ve become very good at managing the transition – around 50% of our clients are on-boarded. KPS has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.

Get in touch to find out how service and quality should be done.

InfoSec optimisation

We have the capability to put great emphasis on the security of the work we complete, from on-line retail sites to cash collection services for banks.

KPS is PCI-DSS level 1 compliant and can follow ISO 27001 and OWASP security frameworks.

Omni-channel enablement

We are alive to the reality that e-commerce is only one of many touch points you have with your customers. In collaboration with Marketing, ERP, EPoS and CRM partners, KPS is an omni-channel enabler, bridging the gaps between physical and digital experiences.