Partnering with OFFICE
for over a decade
“KPS go above and beyond to support our business goals”
Jack Farrow, Office Shoes
KPS, the new name for Envoy Digital
We’re in the business of working with our customers to help them grow through enabling their digital transformation journeys. We’d love to help you too.
e-commerce agency of the year 2019
Partnering with OFFICE
KPS is trusted by fantastic organisations
Multi-award winning
“We all know the world – and retail – is changing at such a rapid rate. Lots of people talk omnichannel, but KPS has actually done it.”
Mike Logue, CEO, Dreams
Excellence in sports retail
Working with this world renowned football club since 2017 to overhaul and constantly improve their e-commerce offering.
An extraordinary
e-commerce agency
KPS can help your business to leap forward in its ability to drive digital revenue and profit.
We thrive on using SAP Commerce (Hybris) in innovative ways to put a true 360° view of customers and products at our clients’ fingertips.
This drives omni-channel, personalised and highly relevant customer engagement whilst mobilising all product no matter where it is located.
You’re in good hands
0%+
Many of our projects are rescued from other agencies
150+
Projects completed
0+Years
Many decade-long relationships with clients
0Mins
Priority 1 support response time
50%
Projects delivered on budget
50%
PCI-DSS compliant
Services
Commerce platform gap analysis
We work with our clients to uncover the commercial and operational opportunities with a class-leading platform such as Hybris and we build ROI-led business cases around this. We have a systematic and collaborative platform evaluation process based on a comprehensive set of criteria covering 8 key areas of consideration.
SAP Hybris Commerce implementation
Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement – we look to this in every aspect of our business.
KPS has sustained investment in quality processes and vendor training & certification for our UK team
User experience (UX) design
We put users at the heart of every project. KPS’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.
E-commerce support & maintenance
Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.
This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.
Managed hosting
KPS provides a fully managed cloud-based SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners SAP, Rackspace, AWS and Google Cloud Platform.
Your e-commerce platform performs in all situations without you giving it a seconds’ thought.
Rescue & recovery
Many clients have come to KPS having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we’ve become very good at managing the transition – around 50% of our clients are on-boarded. KPS has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.
Get in touch to find out how service and quality should be done.
InfoSec optimisation
We have the capability to put great emphasis on the security of the work we complete, from on-line retail sites to cash collection services for banks.
KPS is PCI-DSS level 1 compliant and can follow ISO 27001 and OWASP security frameworks.
Omni-channel enablement
We are alive to the reality that e-commerce is only one of many touch points you have with your customers. In collaboration with Marketing, ERP, EPoS and CRM partners, KPS is an omni-channel enabler, bridging the gaps between physical and digital experiences.
KPS go gold!
As well as recognition of our Hybris capability, KPS can leverage a wealth of resources SAP exclusively provides to Gold partners to further enhance services.
Envoy Digital becomes part of the KPS family
KPS Group, the leading global digital transformation consultancy, has announced that Envoy Digital, the UK’s most trusted ecommerce agency which joined the KPS Group in February 2018, has formally rebranded to KPS.
More…Sweet dreams are made of this: KPS picks up four award wins for its work with Dreams
KPS, one of the UK’s most trusted eCommerce and transformation agencies specialising in SAP Hybris and SAP Commerce Cloud, has been decorated with four awards for its work with Dreams, the leading specialist bed retailer.
More…KPS’s oldest client, OFFICE Shoes has been recognised as a leading retailer in the OFFICE Shoes recognised as a leading retailer by IRUK 500
We are looking for a senior e-commerce Project Manager with Agile project management experience to join our team.
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Our year in review…it was a big one! Bring on 2020! More
Jan/03/2020
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This summer, our very own Tuan Ngo ran just over 623km (wow!) as part of a KPS UK team initiative to help raise money for those in need. Yesterday we were thrilled to be able to present Jigsaw4u, an amazing local charity that helps children who’ve suffered bereavement, abuse, sexual exploitation and more, with a cheque for £2047 (cheque in Euros, which is why the numbers are different!). #help #amazing #wow #jigsaw4u #localcharity #cheque #kpsuk More
Dec/11/2019
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We’ve finally got the keys to our new office! There is a little way to go but we are all super excited to get in and start using the space. Here’s a little sneak peak…More
Sep/06/2019