KPS

We’re in the business of working with our customers to help them grow through enabling their digital transformation journeys. We’d love to help you too.

eCommerce Agency of the Year 2019

Partnering with OFFICE
for over a decade

“KPS go above and beyond to support our business goals”

Jack Farrow, Office Shoes

More

KPS is trusted by fantastic organisations

Multi-award winning

“We all know the world – and retail – is changing at such a rapid rate. Lots of people talk omnichannel, but KPS has actually done it.”

Mike Logue, CEO, Dreams

Excellence in sports retail

Working with this world renowned football club since 2017 to overhaul and constantly improve their e-commerce offering.

An extraordinary
e-commerce agency

KPS can help your business to leap forward in its ability to drive digital revenue and profit.

We thrive on using SAP Commerce (Hybris) in innovative ways to put a true 360° view of customers and products at our clients’ fingertips.

This drives omni-channel, personalised and highly relevant customer engagement whilst mobilising all product no matter where it is located.

You’re in good hands

0%+

Many of our projects are rescued from other agencies

150+

Projects completed

0+Years

Many decade-long relationships with clients

0Mins

Priority 1 support response time

50%

Projects delivered on budget

50%

PCI-DSS compliant

Services

Commerce platform gap analysis

We work with our clients to uncover the commercial and operational opportunities with a class-leading platform such as Hybris and we build ROI-led business cases around this. We have a systematic and collaborative platform evaluation process based on a comprehensive set of criteria covering 8 key areas of consideration.

SAP Hybris Commerce implementation

Technical excellence is baked in to all of our e-commerce development work, in fact, quality is so important to us and our clients that we’ve made it our mission statement – we look to this in every aspect of our business.

KPS has sustained investment in quality processes and vendor training & certification for our UK team

User experience (UX) design

We put users at the heart of every project. KPS’s innovative and comprehensive approach ensures clients get closer to delivering ideal, multi-channel customer experiences and that their customers are better served and are more engaged.

E-commerce support & maintenance

Our industry-leading SLA provides up to 24/7-365 responsive support with a 15 minute response time. Our clients are supported by the same teams responsible for implementation and maintenance, not a remote third party.

This means that our support service is incredibly capable and can resolve issues more quickly, meaning minimum disruption to you.

Managed hosting

KPS provides a fully managed cloud-based SaaS / PaaS e-commerce platform, backed by platinum-partner relationships with infrastructure partners SAP, Rackspace, AWS and Google Cloud Platform.

Your e-commerce platform performs in all situations without you giving it a seconds’ thought.

Rescue & recovery

Many clients have come to KPS having been previously disappointed by the service and quality they received with another e-commerce agency. This happens frequently and we’ve become very good at managing the transition – around 50% of our clients are on-boarded. KPS has a rigorous on-boarding process to ensure business continuity and a smooth & de-risked transition.

Get in touch to find out how service and quality should be done.

InfoSec optimisation

We have the capability to put great emphasis on the security of the work we complete, from on-line retail sites to cash collection services for banks.

KPS is PCI-DSS level 1 compliant and can follow ISO 27001 and OWASP security frameworks.

Omni-channel enablement

We are alive to the reality that e-commerce is only one of many touch points you have with your customers. In collaboration with Marketing, ERP, EPoS and CRM partners, KPS is an omni-channel enabler, bridging the gaps between physical and digital experiences.

We help our clients get more out of their omni-channel platforms to provide seamless in-store and on-line customer experiences.

KPS go gold!

As well as recognition of our Hybris capability, KPS can leverage a wealth of resources SAP exclusively provides to Gold partners to further enhance services.

The Dream Team

KPS X Tribe Partnership Introduced through a mutual client just over two years, the relationship between Tribe and KPS has gone from strength to strength, starting with our work with Dreams, the UK’s leading bed retailer. Tribe, who deliver independent performance testing and monitoring services, were already providing Dreams with load testing and Customer Experience […]

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Another Trophy for Arsenal Football Club (and KPS!)

We’ve been working with Arsenal for the last 3 years, and have transformed the site (and resulting KPIs), redesigning the user experience and and allowing the business to scale up fast, with a new platform, increased product lines, and features such as tools for customizing football kits and fan-favourite memorabilia. Improvements have been seen across […]