The Dream Team

KPS X Tribe Partnership

Introduced through a mutual client just over two years, the relationship between Tribe and KPS has gone from strength to strength, starting with our work with Dreams, the UK’s leading bed retailer.

Tribe, who deliver independent performance testing and monitoring services, were already providing Dreams with load testing and Customer Experience Monitoring – both of which compliment our offering perfectly.

Our mutual knowledge and understanding of each other’s technology stack, along with Tribe’s collaborative approach is one of the benefits to us here at KPS. Their load testing services are not just a technical exercise. They offer insight into the results and help identify any issues we need to resolve.

Even from a customer experience monitoring perspective, Tribe’s tools help us streamline our service delivery operations and add automation into our incident management process. This means we get to the root of any site issues quicker and more efficiently.

Our process of working together is streamlined as Tribe integrates with various instant messaging platforms, such as Microsoft Teams and Slack. Within KPS we use Slack as our tool to communicate within the business, and, with the help of Tribe, we have been able to set up KPS/Tribe/Customer shared channels. This gives us, and our customers, the reassurance that we are getting the quickest visibility of any issues, and the ability to collaborate with the Tribe team to find a resolution. 

Since our initial partnership back in 2018, we’ve introduced Tribe to a number of our customers. Conducting a number of load tests for the likes of L.K.Bennett, looking at the functionality and capacity of their new site – now in an SAP Commerce Cloud environment – in comparison to their previous Hybris environment.

The test results showed they had a 1,574% headroom in their online capacity when trading at peak – giving confidence in their new platform, and their ability to continue to trade during times of high traffic.

“Our relationship with Tribe is an invaluable one. The services they provide extend far beyond just site monitoring and alerting. They provide a partnership, not only with us, but with our customers, and with that comes a wealth of experience and knowledge from their highly committed teams.”

“Whenever there is an alert received on one of our customer’s e-commerce sites, I’m confident that not only will Tribe react to this alert, but they will provide a first level of analysis, replication and work with us and our customers to ensure any issues are resolved, quickly.”

Leigh Bartlett, Service Delivery Manager, KPS

“Our ethos is about working together to deliver better digital journeys – and that aligns closely with KPS’s mission to deliver best of breed customer experience in commerce. Our partnership with KPS gives retailers the assurance that their risk is mitigated during digital transformation journeys, meaning customer experience isn’t impacted, sales opportunities aren’t lost, and brand reputation is protected.”

Deri Jones, CEO, Tribe