A smooth launch in the middle of lockdown for this 183 year old brand

“In all my years and all the digital projects I’ve ever been involved with, this has been the best quality site and the easiest go-live by far”

Charlie Herbert
CDO, Saint-Gobain
(Jewson Parent Company)

The new e-commerce site, developed on SAP Commerce Cloud, has seen double the number of page views compared to the previous site, and a whopping 185% increase in account openings by tradespeople across Great Britain since the new site launch.

Great for the customer, it was a tricky challenge for the KPS/Jewson team, as stock availability depends on the availability at the local branch the customer wants to collect from. Transacting on one national website with localised e-commerce set up for over 3,000 products across 500 branches in the UK, from the Scottish Isles to Penzance, Jewson is a key Saint-Gobain brand.

The launch of the new site has brought Jewson some fantastic results already, with site visits increasing by 57% and page views by 93%.

“KPS plays an important role in helping deliver our e-commerce platforms, understanding our customer and developing, optimising and unifying their experience by helping us achieve a 360 view across channels.”

Adelaide MealHead of Digital Data Innovation & Architecture, Saint Gobain

“Lots of organisations claim “agile” but we are truly working in an agile way with the Jewson team. Working as one integrated team we have created a world-class platform that is delivering true business value. The team has implemented a CI/CD process to ensure that this continues and the journey of delivering valuable functionality is as short and efficient as possible.
I am really looking forward to the next steps in the organisation’s digital transformation journey as we continue to add features and additional brands to the Hybris platform to help tradespeople across the UK get the products they need as efficiently as possible”.

Jennifer DuthieProject Manager, KPS
Page views increased by
Increase in account openings

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