Maybe it’s a rare thing (it shouldn’t be…) but our work with our customers isn’t just about implementing a new site and then walking away. We’ve been working with our customers for years (sometimes decades!).
Of course, we love helping our clients build brand new e-commerce offerings, but at the end of the day, we want to see our customers continue to thrive. With digital playing such an important part in today’s world, we are here to keep our clients ahead of the game, and we work with all of them to make sure they continue to grow.
A road to growth
We spend time really getting to know each and every one of our clients, and build extensive continuous improvement roadmaps with them. This could involve increasing payment methods, reducing friction at the checkout, site speed improvements, page redesigns, and much much more – all with a view to improving KPIs, whether that’s conversion rates, AOV, and, ultimately, revenue.
Putting your customers at the heart of your digital roadmap
Putting your customers at the heart of your digital plans is what we believe leads to success and continued growth. We work closely with our clients to develop comprehensive approaches to make sure they get closer to delivering ideal, omni-channel customer experience to serve and engage their customers.
A partnership, not a ‘provider’
We pride ourselves in having strong relationships with all of our clients and build teams that feel like an extension of our clients rather than us acting – or feeling like – an external party. It’s important to us that we have an open and honest relationship from the get-go, backed by accountability and trust. If we feel something a client asks for could be done in a better way, we’ll say so. If we’re asked to do something in a timeframe that just isn’t realistic, we’ll be honest, upfront and work together to come up with a plan (too often we hear about agencies over-promising to get clients ‘through the door’ and then things start to go horribly wrong).
We have a fantastic consultancy team that are here to add value to each and every one of our clients. We’ve developed a new benchmarking programme that shows where our clients are tracking against 400 digital markers against their competitors. We can do the same for you.
We’re here for you 365 days a year
Our industry-leading Service-Level Agreement provides you with up to 365 days of 24/7 responsive support with only a 15 minute response time. And we are proud to offer out of hours support by the same teams responsible for implementation and maintenance, not a remote third party, so we can resolve issues much more quickly, meaning minimal disruption for you.