We are alive to the reality that e-commerce is only one of many touchpoints you have with your customers.
We are an omni-channel enabler, bridging the gaps between physical and digital experience, offering integrations with the entire SAP CX Suite, covering SAP Marketing, Sales, Service, and Customer Data. Ultimately giving you a 360-degree view of your customers.
Intelligently and appropriately divide your customers in a matter of seconds, develop a standardised view of all of your customer data, update marketing processes with real-time insights on your marketing performance and tailor your marketing activities to the individual customer with SAP Marketing.
With digital taking the world by storm, and the new General Data Protection Regulations (GDPR), the sales process has changed dramatically. The SAP Sales Cloud gives your staff access to reliable and up to date data wherever they may be. Supporting the entire sales journey, from planning the first meeting to performance and follow up, we can help you automate the entire process, with the addition of performance management and reporting.
We can help you take your customer service to the next level with SAP Service Cloud, so you can give your customers the swift and direct responses to their inquiries (and even complaints) that they are after. SAP Service Cloud also allows you to leverage new technologies such as chatbots and AI.