Customer Experience & Marketing

Customer Experience Management

High performance with personalised experiences


Holistic customer experience through CRM, marketing and loyalty


We provide a perfect start!

With our out-of-the-box products, we set new standards in customer experience and loyalty: With a holistic view, we orchestrate your CX processes with your business processes to conveniently provide your customers with personalised and relevant content – for example, truly suitable offers. To do this, we precisely network your channels and centralise your data masters to ensure excellent personalisation.

The Team

Establishing customer centricity

If you want to effectively use the possibilities of highly efficient customer centricity and increase your eCommerce sales by means of automated marketing in the shortest possible time, get in touch with us!

Please get to know some of the contact persons from our team:

Dr. Lucas Calmbach

Dr. Lucas Calmbach, Partner & Head of Customer Engagement Solutions

Expert for CX
Isabella Wolf

Isabella Wolf, Manager

Expert for Marketing Automation
Stefan Borchert

Stefan Borchert, Principal

Expert for Marketing Automation
Mirjam Markert

Mirjam Markert, Consultant

Expert for Loyalty
Kristian Augustin

Kristian Augustin, Principal

Expert for CX Architecture
Stephanie Ehrhard

Stefanie Ehrhard, Senior Consultant

Expert for Marketing Automation
Julian Hübner

Julian Hübner, Senior Architect

Expert for CX Development
Santiago Lopez Perez

Santiago Lopez Perez, Consultant

Experte for Marketing Automation
Julian Drees

Julian Drees, Principal

Experte für Loyalty

Success stories

Gain a clear lead over competitors

Well-known brands such as the international luxury brand Harrods, the renowned traditional London department stores, achieve a clear lead in customer relationship management over their competitors with our personalisation concept.

Successful loyalty programme My Globus

Interview Globus SB Warenhaus

Successful with loyalty programme

With SAP Marketing, campaign management has been target group-specific and customers receive coupons and offers tailored to them, regionally adapted newsletters as well as local actions and promotions.


Hundreds of thousands of recipients are addressed weekly.

Customer Experience Insights

Learn more about optimising the customer journey and the best strategies:


Building sustainable customer experience

We know the power of loyal customers. This is how we set new standards in customer experience. With a holistic view, we recognise your growth potential.


Mit innovativen Technologien und exzellenten Partnerschaften liefert KPS nachhaltige Wertschöpfung


FAQ Customer Experience

More Insights

Everything that is important and becomes important.

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