Instant Transformation Blog
Experts share their insights
Instant Insights
Covering all aspects of Digital Transformation
In the KPS blog, experts write about the Digital Transformation - here, background knowledge and facts are conveyed and, above all, you find inspiration for your own entrepreneurial transformation. Each article shows a new perspective - the blog series deal with the new big topics of the future.
The authors of the Instant Insights in the KPS blog are experts on their topic and are happy to answer any questions you as a reader may have! Feel free to get in touch.
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Transforming Commerce: How The Entertainer builds a composable commerce platform
Learn how KPS and SAP supported The Entertainer, a toy manufacturer, and high street retailer (direct & via franchises globally), to move towards a modern technology commerce platform. Read more in the blog.
Customer Service and Contact Centre Trends
Explore top customer service & contact centre trends for businesses to meet evolving consumer expectations.
How to Future-proof Your E-Commerce Tech Stack
KPS’s CTO, Tim Hillman, discusses how retailers can adopt a more composable approach to their tech stack to meet customer expectations, beat the competition and enjoy compounding returns over time.
How companies benefit from innovative approaches
One of the most exciting developments is the concept of Composable Customer Experience. This approach allows companies to flexibly and individually design their business model and IT landscapes with a holistic view of customer interaction.
Level up your Loyalty-Program
Contests, badges and tier levels – companies are using gamification elements to incentivise customers to interact with their brand and motivate purchases and spending.
One loyalty programme for all customers? Generation Z thinks differently.
In order to bind different buyer groups to the brand, more is needed than a generic customer loyalty programme. How can different customer groups, especially new customer groups, be addressed and what role does social media play in this context?
Digital marketplaces are the new eCommerce battleground
Like many terms within eCommerce, there isn’t an official definition of a digital marketplace, but you can easily view it as an eCommerce website that allows multiple third-party merchants to sell their products or services through it.
How to keep customers satisfied?
Implement effective customer loyalty programmes.
Implement effective customer loyalty programmes.
Building long-term customer loyalty is an important and strategic goal in the retail industry. Can this goal be achieved with the help of well thought-out programmes?